Simplified return procedure
In accordance with the provisions of the Consumer Code and the European directive on consumer rights, any customer residing in the European Union has a right of withdrawal of14 dayswithout having to provide a reason.
This period starts from the day you (or a designated third party) physically take possession of the goods.
To exercise this right, you must notify your decision:
- via our ticket form
Effects of withdrawal
In the case of a valid withdrawal, we will refund you:
- the price of the products
- as well as the standard delivery charges (excluding premium options)
The refund will be made:
- within a maximum period of14 days
- using the same payment method as that used for the purchase
⚠️ However, we may defer the refund until:
-
receipt of the returned products
or - receipt of proof of shipment
Conditions for accepting returns
To be eligible for a return:
- The item must beunused for hygiene reasons
- Inperfect condition
- In itsoriginal packaging intact for hygiene reasons
⚠️ A deduction may be applied in the case of:
- damage
- excessive use
- loss of value due to unnecessary handling
Return procedure
To make a return:
- Contact our customer service via our ticket form
- Wait for validation and return instructions
- Ship your product to the provided address
⚠️ Any unauthorised return may be refused.
Return deadlines
You must return the items:
- at the latest14 days after your withdrawal request
Return costs
- Return costs are the responsibility of the customer
Except in cases of:
- our error
- defective product
In these cases, the costs will be fully covered.
Exceptions to the right of withdrawal
In accordance with legislation, certain products cannot be returned:
- Opened products for hygiene reasons
- Personalised or custom-made products
- Products damaged after delivery
Defective products or order errors
If your product is:
- defective
- damaged
- or non-compliant
Contact us immediately with proof (photo).
We will proceed with:
-
a replacement
or - a full refund
Refunds
After receipt and inspection:
- You will be informed of the acceptance or refusal
- If accepted, the refund will be processed within a few days
⏱️ Bank processing times may vary (up to 10 working days).
Non-refundable items
Unless legally required otherwise:
- Promotional items may not be refundable
- Used or incomplete products will not be refunded
Customer responsibility
The customer is responsible for:
- the correct delivery address
- collecting the parcel
⚠️ In case of:
- incorrect address
- uncollected parcel
Logistics costs may be deducted from the refund.
Customers outside the European Union
For orders outside the EU:
- Customs duties and taxes are the responsibility of the customer
- No refund for import fees will be issued
In case of parcel refusal:
- the incurred costs will be deducted from the refund
- no refund will be issued if the parcel is not returned
Products not purchased from us
We do not accept returns or refunds for products not purchased directly from our site.